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Don't get scammed.

Six ways to help protect you and your accounts from phishing, scammers, and hackers.

Consumers reported losing almost

$8.8 billion

to fraud in 2022, a 30-percent jump over the year before.1 We're here to help you keep more of your money where it belongs - with you.

1New FTC Data Show Consumers Reported Losing Nearly $8.8 Billion to Scams in 2022 (Feb. 23, 2023)


Create a solid password.

Don't use your pet's name, your birthday, your name, or anything else that even remotely identifies you. Make sure it's an original password, too—not one you use on 47 other sites or apps. Remember, random is best. And, above all, never use password as your password.


Sign up for banking alerts.

Seriously, we can tell you about almost anything related to your account, from your current account balance to bill payment notifications and any unusual transactions we notice (that you may or may not have made.) Since these alerts come right away, you'll know if something strange is going on—and we can be there to help you get to the bottom of it.

To sign up for alerts, log in to Online Banking.


Don't give account information out over the phone.

We're never going to call you and ask for your account number, PIN, password, secret questions/answers or one-time password codes. If someone does call you, end the conversation and call us at 844-996-5622.

When you call us, we may ask you to confirm information like your account number, phone number, address, and date of birth to verify you as the account holder and keep your money safe and secure.


Stay off public Wi-Fi.

Many businesses offer free public Wi-Fi as a way to attract customers, but it's a modern convenience that could inconveniently lead to all of your personal and financial data being stolen.

If you do need to use a public Wi-Fi connection, here are a few ways you can minimize risk:

  • Make sure every site you visit begins with https:// instead of http://. That little "s" means any info you send while logged on will be encrypted, making it harder for hackers to steal your data.
  • Avoid logging onto any type of banking or money-movement app.
  • Consider setting up a VPN. A virtual public network hides your IP address to help keep your information private. You can browse anonymously with a secure connection from anywhere you might go.


Watch out for phishing scams.

Phishing (like 'fishing') is becoming more and more common as criminals get more sophisticated in their efforts to steal your identity. It occurs when someone attempts to bait you with a text or email that looks very similar to what a real company would send, all in hopes that you'll click a phony link and go to their phony site.


Don't reply to unsolicited emails or text messages.

If you get an email or a text you weren't expecting, verify it by calling or emailing the sender in a new message.

Never reply to the message you just received—if it's fake, it'll go right back to a scammer who will, of course, lie to you and tell you everything's great.

  • Before clicking anything, hover over any links in the email—they'll show you where you'll end up if you click. Does the web address match the company it's impersonating? Or, is it a strange address that's been set up to cause you lots of digital and financial harm?
  • Check for strange addresses or misspelled words. For example, "gooqle.com" and "snapchaat.com" contain minor differences that fraudsters make, hoping you'll think they're legit.

Questions about a text, call, or email you've received? Contact us 24/7.

Contact UsA division of PeoplesBank, Holyoke, MA.

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