Don't get scammed.

Don’t use your pet’s name, your birthday, your name, or anything else that even remotely identifies you. Make sure it’s an original password, too, not one you use on 47 other sites or apps. The best passwords are long, unique, and hard to guess, so aim for at least 12 characters. And, above all, never use password as your password.

Seriously, we can tell you about almost anything related to your account—from your current balance to bill payment notifications and any unusual transactions we notice (whether you made them or not). Since these alerts come right away, you’ll know if something strange is going on. If anything seems off, you can instantly lock your card through online banking or our mobile app to prevent unauthorized transactions. After locking your card, reach out to our team—we’re here to help you get to the bottom of it and keep your account secure.

To sign up for alerts, log in to Online Banking.

Scammers can make a call appear to come from a legitimate company, including your bank. Save ZYNLO’s customer service number (844) 996-5622 in your phone contacts and use that number whenever you need to verify a call, text, or notification.

ZYNLO customer service is never going to call you and ask for your password, PIN, security answers, or one-time passcodes. If someone does, hang up.

To help protect your account, we may ask a few questions to verify your identity when you contact us. If you get a call from someone claiming to be ZYNLO customer service and anything seems suspicious or doesn’t feel right, end the conversation and call us directly at (844) 996-5622.

For more tips on recognizing today’s scams, read What is Phishing? Common Scams & How to Stay Safe.

Many businesses offer free public Wi-Fi as a way to attract customers, but it’s a modern convenience that could inconveniently lead to all of your personal and financial data being stolen.

If you do need to use a public Wi-Fi connection, here are a few ways you can minimize risk:

• Make sure every site you visit begins with https:// instead of http://. That little “s” means any info you send while logged on will be encrypted, making it harder for hackers to steal your data.
• Avoid logging into banking apps, payment apps, or any account that contains sensitive personal or financial information.
• Be especially cautious when using public Wi‑Fi while traveling, particularly in locations where you can’t easily verify who manages the network.

Whenever possible, use your cellular data connection or wait until you’re on a trusted network before accessing sensitive accounts or conducting financial transactions.

Phishing scams are becoming more sophisticated. While many scams arrive by email or text message, fraudsters may also use fake websites, phone calls, QR codes or push notifications that appear to come from a trusted company.

Be cautious of unexpected emails, texts, or push notifications asking you to log in, verify your account, or take immediate action. ZYNLO sends informational alerts only and will never ask you to log in through links in emails, texts, or push notifications.

And never reply to the message you just received—if it’s fake, it’ll go right back to a scammer who will, of course, lie to you and tell you everything’s great. Always access your account through the ZYNLO app or by directly going to the login page.

For more tips on recognizing today’s scams, read What is Phishing? Common Scams & How to Stay Safe.

When in doubt, verify. If you receive an email, text message, or phone call you weren’t expecting take a moment to verify it’s legitimate before responding.

• Contact the sender through a trusted source. If the message claims to be from a company, use a phone number or website you know is legitimate rather than the contact information in the message.
• Look closely at links before clicking. On a computer, hover over links to see where they’ll take you. Does the web address match the company it’s claiming to be from?
• Watch for misspellings and unusual web addresses. Fraudsters often use addresses that look almost legitimate, such as “gooqle.com” instead of “google.com”.
• Be cautious of urgency. Scammers often pressure people to act immediately before they’ve had time to think or verify the request. ZYNLO customer service will never rush you into sharing passwords, one-time passcodes, or other sensitive information.
• Keep your contact information up to date. Current email addresses and phone numbers help you receive account alerts and security notifications.
• Use strong, unique passwords. Avoid reusing passwords across multiple accounts and enable multi-factor authentication whenever available.